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September 18
iMacintouch reports more defects in the long parade of problems inherent with the overzelous launch date of the iMac from Apple which can be squarely blamed with the Chinese fire-drill proceedures of ramping up new manufacturing, new parts, and substandard testing. Suffice it to say that the recent failure reports are spreading like crazy across all lines - not just the USB driver and modem fronts. Now the damn picture tubes and their video driver boards are going out. This was the same problem hinted by the BusinessWeek fiasco - but now the userbase is complaining of the same thing. One lucky user was able to dismantle the iMac, remove the board, restart, plug the board back in, and get underway. I wonder how long it would take for an 8 year old to do this? Think they'll pack-in a video tape created by Chiat-Day to explain the proceedure? Well it's not just the display, or the USB, or the modem - the keyboards are failing as well. The highest rate reported according to retailers in fact. This also isn't a big surprise because when Apple last tried to release a new keyboard design, they failed spectacularly. In this instance in 1992 it was the ergonomic keyboard that could split into 2 halves. You don't see those around much do you? It's because if they didn't fail after a few keystrokes - they fell apart within a year on average. I got one with my Quadra 800 in 1993, and after returning it twice went back to the default Apple design. Fast forward to 1998, and bingo! The new iMac keyboard designs are failing too. Dull surprise. If doing things like typing on your computer or seeing anything on the screen aren't important to your computing experience - then don't worry about that CD drive either. Customers are complaining that the iMac eject hole - the one with the paper clip - isn't a mechanical slot that can be used to get a CD out of a dead iMac. It's in fact a button that needs power. These observations came in after users tried to eject after powering down a CDrom, and found out that afterwards when they powered the iMac back up, they'd trashed their drive. Of course this is a user-problem, not Apple's, but perhaps a little more documentation would have kept this little "feature" from being discovered. Of course that would also defeat the argument that the iMac is both simple and perfect - and worse - run afoul of Steve Jobs' ego. Don't expect the situation to improve until he's off the project folks, the iMac needs fixing badly. It just going to be a matter of getting the CEO from micromanaging the computer into the ground like he did with the Lisa (initially), the Mac 128/512, the NeXTcube, the NeXTstation, the NeXTdimension, the color NeXTstation......
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